GP&M's Privacy, Terms & Conditions of Services and Refund Policy

TCPA Disclaimer

GP&M only contacts fellow registered SAM vendors concerning their SAM Registration status and possible open government business opportunities available for “For-Profit” entities. Non-Profits  are contacted about their SAM Registration status for grants & federal subsidies they may qualify for.  If you were contacted it is because you (SAM Vendor) requested on your entity SAM profile to be listed as “Public”  which states: you wanted to be able to be contacted with any relevant information concerning your SAM Registration and your company doing business with the federal government.

GP&M does not employ the use of any automated recorded dialing systems or “Robo” dialing systems that randomly or sequentially automatically dials phone numbers (As described in the TCPA) of the SAM vendors we contact.

GP&M does not employ the use of any recorded or voice recognition systems that any SAM vendor who is contacted by GP&M answers the call could hear a pre-recorded or voice recognition call from an automated system.

All GP&M’s calls and voice mail messages left are by an actual employee of GP&M. GP&M’s calls are only “Business to Business”  from GP&M, an A.C.E.S.  Certified, Licensed, Bonded, Insured registered SAM vendor to another SAM vendor about government contract related information & opportunities.

For any SAM vendors who do not wish to be contacted by GP&M in the future should contact GP&M immediately and request removal from all calls or emails concerning their SAM Registration and they should also go to SAM.GOV and change their SAM profile from “Public” to “Private” and read the disclaimer SAM.GOV posts concerning the risks of a “Private Registration.

SAM.GOV, FSD ( Federal Service Desk). GSA (General Service Administration), and the FTC all concur that registering a company’s Federal SAM profile as public is explicit permission for other SAM vendors or Procurement Officers to contact that “Public Profile” SAM vendor on the POC phone number listed on the SAM registration about potential government opportunities and government related services. Based on the Public” profile details and in addition to the contact methods outlined above that GP&M utilizes and “Automated Systems of Any Type” that GP&M specifically does not employ guarantees that GP&M does not in any way violate any of the TCPA rules , Federal DNC Rules, or Floirda NND Rules.

PRIVACY POLICY

Privacy Policy:

GP&M (Government Procurement & Marketing), its staff, subsidiaries, successors and/or assigns will never share, sell, provide access to, or disclose in any way, any of GP&M’s clients’ personal or company documents or information for any reason to any third party except to the appropriate government agencies and government personnel when and where necessary for GP&M to complete the services requested by the client.  No other parties will be granted access to any client information without that clients prior written explicit request and consent sent to GP&M’s General Manager without exception. Client information is never provided to any unauthorized third party for marketing purposes of any kind. All Client information and documents are kept securely at GP&M’s Corporate office in Largo, Florida. All clients information are secured on site and only accessible by the  approved senior GP&M personnel who are necessary for GP&M to provide the service(s) and support requested by client.

 

REFUND POLICY

Additional specific refund criteria may be independently listed below under the correlating products or services

General Refund/Cancellation Policy:

Only the original client company’ representative who placed the original order of services and provided payment to GP&M  may request cancellation and refund of services paid under the terms of this policy.

GP&M offers a full refund of any services paid if a Cancellation/Refund request is made and received by 5:00PM (EST), on the same day of the initial transaction provided that no processing work has begun on the client’s behalf with the client company’s participation. Client must speak to an authorized accounting staff member or management so that the credit card transaction may be voided by 5:00PM (EST) to avoid GP&M incurring credit card transaction processing fees for that charge. Once that day’s (Sale Date) merchant processing transactions are closed, batched and submitted that sale can not be voided and a minimum of 10% will be charged if any refund is approved by GP&M to cover the credit card processing fees. GP&M’s Merchant processor bank charges GP&M a separate transaction fee to process a batched sale and then also process a refund. GP&M. Voice mail requests will not be accepted client must speak to Operations Director, Exec VP, or G.M. If the client requests to cancel after that period but by 5:00PM (EST) within 2 business days from date of original transaction and payment provided for our Services (Full Refund Period), client may still receive a refund, less a minimum processing fee of $US 50.00 for minor items up to 10% of the amount paid whichever is greater. This may include any credit card processing fees, postage, and any other hard costs. If the request for refund is made after the Full Refund Period (within 2 business days), client may be subject to a cancellation fee to cover costs associated with the registration service or any other services completed and/or activated. Cancellation requests after 2 business days may be issued under GP&M’s sole discretion. If client submits documentation to GP&M for cancellation within the Full Refund Period, client still may be subject to a cancellation fee. The cancellation fee may be up to the full cost of the service fee, depending on the amount of work performed, resources allocated and other associated costs. By submitting payment to GP&M, you, client company’s authorized representative, hereby agree to be bound by this refund policy, in addition to the Terms & Conditions contained in any agreement / contract for services signed.

Full Refund Period is defined as any Refund/Cancellation request made by 5:00PM (EST) on the same day that the order was placed with GP&M by client or client’s representative and was not a “Live Transfer” to handle a SAM related issue.

GP&M reserves the sole and exclusive right to choose the refund method, which may take the form of a bank-issued check, money order or an electronic refund back to the  credit card used for the initial transaction.

If, after payment by credit/debit card and the expiration of the Full Refund Period client later disputes the charge(s), unless prohibited by law, client company agrees to reimburse firm for any services completed or activated including any fees and costs collecting same from client company.

If client files a charge back request with their credit card issuer, and it is later determined that the charge was properly authorized, client agrees to pay all out-of-pocket fees, expenses and costs incurred by GP&M as a result of the improper cancellation, revocation, charge-back, or dispute. If a charge-back is initiated, client also may lose the right to any refund, full or partial, due to the efforts expended on our behalf, including processing and responding to the charge-back request. Moreover, GP&M reserves the right to seek “civil damages and attorney’s fees” and/or to report any fraudulent activity as warranted for obtaining services then refusing to pay for said services.

“All calls” to and from GP&M are recorded and retained for quality control and training purposes for up to 3 years. The original call when the order for GP&M’s services was placed or online order was verified on the client’s behalf and subsequent authorization for payment was provided, GP&M has recorded and will be retained for up to 3 years.

GP&M is a Government  A.C.E.S Certified, Licensed, Bonded & Insured private consulting firm able to assit all government vendors with registrations, SBA Certifications, Set-Aside Designations, government procurement assistance & training, GSA/VA awards & management . GP&M is not a government agency nor is it affiliated with any government entity.

GP&M reserves the sole right at any time, without penalty to GP&M, to cancel any services ordered or outline in any agreements between GP&M and client by refunding 100% of any collected payments to client. Client agrees to this paragraph explicitly and once said services are terminated and full refund is issued to client, client, and any and all representative(s) of client company will all be deemed liable for compensatory damages based on any negative pursuits against and might harm firm’s reputation by client company or clients representative(s) or by 3rd party on behalf of client company or representatives in relation to this action by GP&M against client and/or Representative of clients whether intentional or unintentional by client.

Client agrees to pay 1.5% monthly fee for any outstanding payments due to firm for services ordered by client. Client also agrees to pay any additional costs associated and incurred by firm  with respect to collection of overdue payments owed to firm including but not limited to original balance due, accrued interest penalties, court fees, and attorney fees,

This web page represents a legal document and is the Refund Policy for GP&M (Government Procurement & Marketing).  Client by engaging GP&M’s services agrees to the notices and policies contained herein in addition to terms listed on all GP&M agreements. Client will be responsible and liable for any legal fees & reasonable damages incurred by GP&M regarding the enforcement of this policy, any unauthorized charge-back by client, or unauthorized cancellation and non payment of received and completed services by client as well as any reckless harm caused to GP&M by client in relation to this policy and/or any agreements signed by client and GP&M for services.

Client understands and agrees once any services or products are completed, that service or product will be considered non-refundable under any circumstance.

GP&M reserves it’s rights to pursue all legal remedies available for any payment or balance due for services rendered and enforceable by terms and conditions on services agreement and/or under this policy. Including but not limited to civil actions in the State Courts of  Pinellas County, Florida, or Federal Court located in Tampa,  Florida which both have subject matter jurisdiction for GP&M’s civil actions.

GP&M also reserves the right without penalty to file all the available documentation of the valid unpaid debt obligation for services rendered by GP&M, a SAM registered vendor, with all the appropriate federal agencies who are tasked with investigating possible fraudulent activities & government required “Best Business Practices” violations required of all government vendors for possible “Exclusions and/or Debarment” possible designation and listing which could prevent the vendor with the unpaid debt from participating or receiving any future government contracts of any kind.

 Debarment or “Exclusions Lists” : (As quoted from GSA.gov website) are the state of being excluded from enjoying certain possessions, rights, privileges, or practices and the act of prevention by legal means. For example, companies can be debarred from contracts due to allegations of fraud, mismanagement, and similar improprieties. Firms, individuals, and non-governmental organizations can be debarred. 

This policy was last updated on May  1, 2015

SAM Services (System for Award Management)

SAM Refund Addendum

Refund Policy Concerning SAM Services:

Full Refund Period is defined as any Refund/Cancellation request made by 5:00PM (EST) on the same day that the order was placed with GP&M by client or client’s representative and was not a “Live Transfer” to handle a SAM related issue.

There are absolutely NO refunds permitted for  same day “Live Transfers” to handle SAM related emergencies on behalf of client. A live transfer is where client places an order for SAM related services and is transferred to the Processing Department on the same day to begin processing their file. Once GP&M’s services have commenced, services are considered rendered and there will be no refunds. Any charge-backs or disputes after services have begun will be considered unauthorized and may result in appropriate legal action & fees.

Capability Statements & Websites

In Addition to General Refund Policy

Government Vendor Capability Statement

Client understands and agrees once any services are completed, that service is considered non-refundable under any circumstance.

Examples: Once Capability Statement is completed and submitted for Approval by client, that service is non-refundable; Even if it is part of an overall higher dollar value package or plan purchased by client . The cost of the Capability Statement as a stand alone product is $1499.00 and will not be refunded after completed and approved by client for any reason.

Once the website is completed for client it in Non-Refundable. Basic 5 Page Government Ready Website as a Stand Alone product is $1499.00. Client is responsible for costs of Domain Name requested, Email Account Set-up, Website Hosting.

All SBA & Set-Aside Certifications are Non-Refundable once Completed.  Certifications as a stand alone service are $1999.00

DAILY E-MAIL ALERTS AND E.P.S.

Addendum to Email Alert Services and E.P.S Portal Services

ELECTRONIC PORTAL SERVICES: E.P.S.  Including Daily mail Alerts

  • The providing of access to any unlicensed user with client’s portal login and password for the purposes of accessing the portal by the unlicensed user constitutes a material breach of this individual licensing agreement by client and portal access services will be subjected to immediately termination. In the event of this material breach all payments/fees for this agreement will become immediately due and nonrefundable.
  • All cancellations made after 24 hours but before email services begin are subject to a 50% cancellation and processing fee for initial email alert set up costs. No refunds are available for the Electronic Portal System or Email Alerts services after email services set up is completed, activated and begin.

Once email alerts services on-boarding has been completed and client begins receiving the daily email alerts, that service is completed and non-refundable;

Once the E.P.S. (Electronic Portal System) portal on-boarding is completed by GP&M and Client, and since client has had at the opportunity for least 1 live demonstration of the portal and applicable services to client prior to purchasing that service, and then client agrees and enters an agreement for the E.P.S. service, this is non-refundable as soon as email alerts begin as they are a part of the E.P.S. service. This proprietary system is fully accessible to client and this policy reflects the industry norms of purchasing and accessing software then trying to get a refund. Once client access to the E.P.S. begins it can not be cancelled or refunded under any circumstances. The information and program data available to client can not be recovered by GP&M and the proprietary value of said information and government procurement related data can not  be recaptured by GP&M from client. The value of access to this information by client was only available after considerable time and substantial expense by GP&M.

 

GSA MODS

GSA/VA MODS processing ordered by client company,  client agrees to promptly provide the Firm and or its agents with all data and information required or necessary for the above listed service. Client acknowledges that the Firm is a third-party company and not part of any government agency. This agreement can be cancelled by client within 24 hours by client provided no service have commenced by firm on clients behalf.  There are no oral agreements, understandings or representations made by either party that are outside of this agreement unless they are in writing and signed by both parties. The undersigned does hereby agree to above terms and conditions set forth above. If payment is to be made by major credit card, this is an express authorization by the client making the purchase that they have authority and permission to execute the purchases of services or sign applicable contract/agreement and bind the client company to the fees and terms contained herein and for the charges stated and agreed to by the authorized action by client company’s representative. Any cancellations after service has begun will be considered purely on a case by case basis taking into account of a billable $300.00 hourly fee by GP&M. Once MOD is submitted on behalf of client there will be no refunds.

 

GSA/VA - CMAS - TxMAS

GSA/VA MODS processing ordered by client company, client agrees to promptly provide the Firm and or its agents with all data and information required or necessary for the above listed service. Client acknowledges that the Firm is a third-party company and not part of any government agency. This agreement can be cancelled by client within 24 hours by client provided no service have commenced by firm on clients behalf. There are no oral agreements, understandings or representations made by either party that are outside of this agreement unless they are in writing and signed by both parties. The undersigned does hereby agree to above terms and conditions set forth above. If payment is to be made by major credit card, this is an express authorization by the client making the purchase that they have authority and permission to execute the purchases of services or sign applicable contract/agreement and bind the client company to the fees and terms contained herein and for the charges stated and agreed to by the authorized action by client company’s representative. Any cancellations after service has begun will be considered purely on a case by case basis taking into account of a billable $300.00 hourly fee by GP&M. Once GSA Award submission is submitted on behalf of client there will be no refunds.

Content Copyright 2015. "GP&M" Government Procurement & Marketing, Inc. All rights reserved. GP&M is not a government agency.The fees charged by GP&M are for specific services provided and not for the forms which some are provided for free by the Government for self registration. GP&M is one of the largest private Federal government vendor registration firms in the world. We also offer various other registration services that include international CAGE Code Numbers (NCAGE), and WAWF Registration and Invoicing (Wide-Area Work Flow). GP&M has become one of the most trusted government vendor registration and procurement firms in the industry. GP&M is a fully Certified, Licensed, Bonded, and Insured Government Registration, Procurement and Compliance firm. Premier Government Readiness Program & Simplified Acquisition Process are licensed & Trademarked properties of GP&M and only available for participation through GP&M.