Our Refund Policy
GP&M offers a full refund if a Cancellation/Refund request is made and received by 5:00PM (EST), on the same day of the initial transaction provided that no processing work has begun on the client’s behalf. Client must speak to an authorized accounting staff member or management. Voice mail requests will not be accepted. If the client requests to cancel after that period but by 5:00PM (EST) within 2 business days from date of original transaction and payment provided for our Services (Full Refund Period), client may still receive a refund, less a minimum processing fee of $US 50.00 for minor items up to 10% of the amount paid, that may include any credit card processing fees, postage, and any other hard costs. If your request for refund is made after the Full Refund Period (within 2 business days), client may be subject to a cancellation fee to cover costs associated with the registration service. Cancellation requests after 2 business days may be issued under GP&M’s sole discretion. If client submits documentation to GP&M for cancellation within the Full Refund Period, client still may be subject to a cancellation fee. The cancellation fee may be up to the full cost of the service fee, depending on the amount of work performed, resources allocated and other associated costs. By submitting payment to GP&M, you hereby agree to be bound by this refund policy, in addition to the Terms & Conditions posted on GP&M’s website.
All refund requests after the same day cancellation period has elapsed must be made in writing (email strongly preferred). Refund requests must be submitted by one of the following methods: 1) Email to firstname.lastname@example.org 2) Postal mail to “GP&M” Government Procurement & Marketing, 11350 66th Street, Ste. 110., Largo, Fla. 33773 3) Fax to (727) 697-8106. Email/Fax time stamp or U.S.P.S. postmark must be within Full Refund Period to receive a full refund. Refund requests by phone during normal business hours of Monday – Thursday 9:00AM – 5:00PM (EST) may be accepted provided the request is given to an accounting staff member within the time allowed per policy. Refund requests made by leaving a message on any GP&M voicemail will NOT be accepted
GP&M reserves the sole and exclusive right to choose the refund method, which may take the form of a bank-issued check, money order or an electronic refund back to your credit card. If, after payment by credit/debit card and the expiration of the Full Refund Period you later dispute the charge(s), unless prohibited by law, you agree not to cancel, revoke, charge back, or dispute any previously entered charge on your credit/debit card.
If client files a charge back request with their credit card issuer, and it is later determined that the charge was properly authorized, client agrees to pay all out-of-pocket fees, expenses and costs incurred by GP&M as a result of the improper cancellation, revocation, chargeback, or dispute. If a chargeback is initiated, client also may lose the right to any refund, full or partial, due to the efforts expended on our behalf, including processing and responding to the chargeback request. Moreover, GP&M reserves the right to seek “civil damages and attorney’s fees” and/or to report any fraudulent activity as warranted.
Full Refund Period is defined as any Refund/Cancellation request made by 5:00PM (EST) on the same day that the order was placed with GP&M by client or client’s representative and was not a “Live Transfer”.
There are absolutely NO refunds permitted for “Live Transfers”. A live transfer is where client places an order for services and is transferred to the Processing Department on the same day to begin processing their file. Once GP&M’s services have commenced, services are considered rendered and there will be no refunds. Any chargebacks or disputes after services have begun will be considered unauthorized and may result in appropriate legal action & fees.
“All calls” to and from GP&M are recorded and retained for quality control and training purposes for up to 3 years. The original call when the order for GP&M’s services was placed or online order was verified on the client’s behalf and subsequent authorization for payment was provided, GP&M has recorded and will be retained for up to 3 years.
GP&M is the largest Licensed, Bonded & Insured private third party processor for all government vendor registrations and marketing in the United States. GP&M is not a government agency nor is it affiliated with any government entity.
This web page represents a legal document and is the Refund Policy for GP&M (Government Procurement & Marketing). Client by engaging GP&M’s services agrees to the notices and policies contained herein. It was last updated on July 19, 2016