GP&M's Privacy, Terms & Conditions of Services and Refund Policy
GP&M , its subsidiaries, successors and or assigns never discloses without prior written client consent, any of client’s information to any third party for any reason not related to fulfilling the services procured with GP&M by the client. GP&M will only submit and/or communicate the necessary information provided by client to the appropriate government related entities and government related employees as necessary in performing and completing services purchased by client. Client information is never provided to any unauthorized third party for marketing purposes of any kind.
Basic Refund Policy: ( Additional Terms for Specific Services are below)
Only the original client company”s representative who placed the original order of services and provided payment to GP&M may request cancellation and refund of services paid under the terms of this policy.
GP&M offers a full refund of any services paid if a Cancellation/Refund request is made and received by 5:00PM (EST), on the same day of the initial transaction provided that no processing work has begun on the client’s behalf with the client company’s participation. Client must speak to an authorized accounting staff member or management. Voice mail requests will not be accepted. If the client requests to cancel after that period but by 5:00PM (EST) within 2 business days from date of original transaction and payment provided for our Services (Full Refund Period), client may still receive a refund, less a minimum processing fee of $US 50.00 for minor items up to 10% of the amount paid whichever is greater. This may include any credit card processing fees, postage, and any other hard costs. If the request for refund is made after the Full Refund Period (within 2 business days), client may be subject to a cancellation fee to cover costs associated with the registration service or any other services completed and/or activated. Cancellation requests after 2 business days may be issued under GP&M’s sole discretion. If client submits documentation to GP&M for cancellation within the Full Refund Period, client still may be subject to a cancellation fee. The cancellation fee may be up to the full cost of the service fee, depending on the amount of work performed, resources allocated and other associated costs. By submitting payment to GP&M, you, client company’s authorized representative, hereby agree to be bound by this refund policy, in addition to the Terms & Conditions contained in any agreement / contract for services signed.
All refund requests after the same day cancellation period has elapsed must be made in writing (email strongly preferred). Refund requests must be submitted by one of the following methods: 1) Email to firstname.lastname@example.org 2) Postal mail to “GP&M” Government Procurement & Marketing, 11350 66th Street, Ste. 110., Largo, Fla. 33773 3) Fax to (727) 697-8106. Email/Fax time stamp or U.S.P.S. postmark must be within Full Refund Period to receive a full refund. Refund requests by phone during normal business hours of Monday – Thursday 9:00AM – 5:00PM (EST) may be accepted provided the request is given to an accounting staff member within the time allowed per policy. Refund requests made by leaving a message on any GP&M voicemail will NOT be accepted
GP&M reserves the sole and exclusive right to choose the refund method, which may take the form of a bank-issued check, money order or an electronic refund back to the credit card used for the initial transaction.
If, after payment by credit/debit card and the expiration of the Full Refund Period client later disputes the charge(s), unless prohibited by law, client company agrees to reimburse firm for any services completed or activated including any fees and costs collecting same from client company.
If client files a charge back request with their credit card issuer, and it is later determined that the charge was properly authorized, client agrees to pay all out-of-pocket fees, expenses and costs incurred by GP&M as a result of the improper cancellation, revocation, charge-back, or dispute. If a charge-back is initiated, client also may lose the right to any refund, full or partial, due to the efforts expended on our behalf, including processing and responding to the charge-back request. Moreover, GP&M reserves the right to seek “civil damages and attorney’s fees” and/or to report any fraudulent activity as warranted as well as pursue legally any false malicious claims or reports by client .
Full Refund Period is defined as any Refund/Cancellation request made by 5:00PM (EST) on the same day that the order was placed with GP&M by client or client’s representative and was not a “Live Transfer”.
There are absolutely NO refunds permitted for “Live Transfers” to handle SAM related emergencies on behalf of client. A live transfer is where client places an order for SAM related services and is transferred to the Processing Department on the same day to begin processing their file. Once GP&M’s services have commenced, services are considered rendered and there will be no refunds. Any charge-backs or disputes after services have begun will be considered unauthorized and may result in appropriate legal action & fees.
“All calls” to and from GP&M are recorded and retained for quality control and training purposes for up to 3 years. The original call when the order for GP&M’s services was placed or online order was verified on the client’s behalf and subsequent authorization for payment was provided, GP&M has recorded and will be retained for up to 3 years.
GP&M is the largest Licensed, Bonded & Insured private third party processor for all government vendor registrations and marketing in the United States. GP&M is not a government agency nor is it affiliated with any government entity.
ELECTRONIC PORTAL SERVICES: E.P.S. Including Daily mail Alerts
- The providing of access to any unlicensed user with client’s portal login and password for the purposes of accessing the portal by the unlicensed user constitutes a material breach of this individual licensing agreement by client and portal access services will be subjected to immediately termination. In the event of this material breach all payments/fees for this agreement will become immediately due and nonrefundable.
- All cancellations made after 24 hours but before email services begin are subject to a 50% cancellation and processing fee for initial email alert set up costs. No refunds are available for the Electronic Portal System or Email Alerts services after email services set up is completed, activated and begin.
For all services including GSA/VA processing ordered by client company, client agrees to promptly provide the Firm and or its agents with all data and information required or necessary for the above listed service. Client acknowledges that the Firm is a third-party company and not part of any government agency. This agreement can be cancelled by client within 24 hours by client provided no service have commenced by firm on clients behalf. There are no oral agreements, understandings or representations made by either party that are outside of this agreement unless they are in writing and signed by both parties. The undersigned does hereby agree to above terms and conditions set forth above. If payment is to be made by major credit card, this is an express authorization by the client making the purchase that they have authority and permission to execute the purchases of services or sign applicable contract/agreement and bind the client company to the fees and terms contained herein and for the charges stated and agreed to by the authorized action by client company’s representative.
Futhermore, GP&M reserves the sole right at any time, without penalty to GP&M, to cancel any services ordered or outline in any agreements between GP&M and client by refunding 100% of any collected payments to client. Client agrees to this paragraph explicitly and once said services are terminated and full refund is issued to client, client, and any and all representative(s) of client company will all be deemed liable for compensatory damages based on any negative pursuits against and might harm firm’s reputation by client company or clients representative(s) or by 3rd party on behalf of client company or representatives in relation to this action by GP&M against client and/or Representative of clients whether intentional or unintentional by client.
Client agrees to pay 1.5% monthly fee for any outstanding payments due to firm for services ordered by client. Client also agrees to pay any additional costs associated and incurred by firm with respect to collection of overdue payments owed to firm including but not limited to original balance due, accrued interest penalties, court fees, and attorney fees,
This web page represents a legal document and is the Refund Policy for GP&M (Government Procurement & Marketing). Client by engaging GP&M’s services agrees to the notices and policies contained herein in addition to terms listed on all GP&M agreements. Client will be responsible and liable for any legal fees & reasonable damages incurred by GP&M regarding the enforcement of this policy, any unauthorized charge-back by client, or unauthorized cancellation and non payment of received and completed services by client as well as any reckless harm caused to GP&M by client in relation to this policy and/or any agreements signed by client and GP&M for services.
Client understands and agrees once any services are completed, that service is considered non-refundable under any circumstance.
Examples: Once Capability Statement is completed and Approved by client, that service is non-refundable;
Once email alerts services on-boarding has been completed and client begins receiving the daily email alerts, that service is completed and non-refundable;
Once the E.P.S. (Electronic Portal System) portal on-boarding is completed by GP&M and Client, and since client has had at the opportunity for least 1 live demonstration of the portal and applicable services to client prior to purchasing that service, and then client agrees and enters an agreement for the E.P.S. service, this is non-refundable as soon as email alerts begin as they are a part of the E.P.S. service. This proprietary system is fully accessible to client and this policy reflects the industry norms of purchasing and opening software then trying to get a refund. Once client access to the E.P.S. begins it can not be cancelled or refunded under any circumstances.
Individual refund policies for specific services are not limited to where they are addressed in the policy and does not preclude GP&M decision and handing of a cancellation/refund under any of it’s chosen terms listed above.
GP&M reserves it’s rights to pursue all legal remedies available for any payment or balance due for services rendered and enforceable by terms and conditions on services agreement and/or under this policy. Including but not limited to civil actions in the State Courts of Pinellas County, Florida, or Federal Court located in Tampa, Florida which both have subject matter jurisdiction for GP&M’s civil actions.
GP&M also reserves the right without penalty to file all the available documentation of the valid unpaid debt obligation for services rendered by GP&M, a SAM registered vendor, with all the appropriate federal agencies who are tasked with investigating possible fraudulent activities & government required “Best Business Practices” violations required of all government vendors for possible “Exclusions and/or Debarment” possible designation and listing which could prevent the vendor with the unpaid debt from participating or receiving any future government contracts of any kind.
Debarment or “Exclusions Lists” : (As quoted from GSA.gov website) are the state of being excluded from enjoying certain possessions, rights, privileges, or practices and the act of prevention by legal means. For example, companies can be debarred from contracts due to allegations of fraud, mismanagement, and similar improprieties. Firms, individuals, and non-governmental organizations can be debarred.
This policy was last updated on May 1, 2015